Privacy Policy

One Bill: Privacy & Cookie Policy

1.         Introduction

We are Billing Better Limited, a company incorporated in England and Wales with company number 10444812 and registered office at 152-160 Kemp House, City Road, London, EC1V 2NX.  

This policy sets out how we collect, process and hold your personal data if you use the OneBill service or otherwise provide personal data to us. It also applies if you use the OneBill service though an organisation (Partner Company) that offers the OneBill service and associated support through their own platform with our permission.

This policy affects your legal rights and obligations so please read it carefully. If you have any questions, you can contact us by emailing us at

We reserve the right to update this policy from time to time at our discretion. If we do so, the updated version will be effective as soon as we notify you of the update.

We are the data controller of the personal data you provide to us. If you provide personal data to Partner Company, then the Partner Company is the data processor of that personal data and shall use it only in accordance with our instructions and in order to provide the OneBill service.

2.         Collecting Your Data  

2.1       When you sign up to the OneBill service, we will collect your name, email address, telephone number and address. The first user for an address shall also provide the name, email address and telephone number for all users at the address. The first user must obtain the express consent of the other users before they share such data with us. We shall not contact the other users unless and until they sign up to the OneBill service. If they fail to sign up to the OneBill service within 3 months, then we shall delete their personal data from our records.

2.2       All personal data that you provide to us must be true, complete and accurate.  You must not register under someone else’s name and you should keep your details up to date.

2.3       We may ask you at any time to supply appropriate documentary evidence of your identification and on receipt of such a request, you shall promptly provide to us such evidence.

3.         Use of your personal data

3.1       We will use your personal data to provide you with the OneBill service. This means that (a) we may share your personal data with credit
checking agencies at any time and in our sole discretion; (b) we will share your personal data with the utility service companies that supply utilities to
your address and with the other individuals who live at your address; and (c) we may transfer your personal data at any time to a debt collection agency if you or any of your housemates owes us any amounts due and outstanding.   We will also contact you to provide the OneBill services through a WhatsApp group that we set up between you and all your housemates.

3.3       We may also share your personal data (a) to respond to legal requirements including under the Data Protection Act 1998 and from 25 May 2018 under the General Data Protection Regulation (EU2016/679); (b) to protect a third party’s rights, property, or safety;  (c) to any service providers, sub-contractors and agents that we may appoint to perform functions relating to the OneBill service and/or one bill services on our behalf and in accordance with our instructions and all applicable laws; and (d) in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

4.         Information about your device  

4.1       When you use our website, we may automatically collect and store anonymous information about your device and your activities on the website. This information could include (a) your computer or other device’s unique ID number; (b) your mobile device’s geographic location; (c) technical information about your device such as type of device, web browser or operating system; (d) your preferences and settings such as time zone and language; and (e) how long you used the website and which services and features you used.  We will use this information to improve our service.

5.         Where we hold and process your personal data

5.1.      We shall not transfer personal data outside of the European Economic Area without your prior written consent.

6.         Cookies

6.1       A cookie is a small text file containing a unique identification number that asks permission to be placed on your browser’s memory or
alternatively your computer's hard drive. Cookies placed in your browser’s memory are called session cookies and cookies placed on your computer’s hard drive are called persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your hard drive, even after closing your browser. Session cookies are generally used to improve the user experience when using a website. Persistent cookies are generally used to store user preferences, including the preference to keep a user signed in, between browser sessions

6.2       We may use cookies so that we can recognize you when you return and personalize your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our service may not operate efficiently if you refuse to accept cookies.

6.3       We also use Google Analytics to monitor how our website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to our website, where visitors generally came from, how long they stayed on our website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive.  These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits. 

7.         Security

7.1       We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal data from unauthorized access and disclosure. The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you provide to us will always remain secure. 

8.         Your rights

8.1       You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at

8.2       Please note, we reserve the right to charge an administrative fee of £10 if your request is manifestly unfounded or excessive.

8.3       Our website may contain links to other sites of interest. However, once you haveused these links to leave our website, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement applicable to the site in question.

9.         General

9.1       If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

9.2.      This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

Last updated: February 2018